Draft — attorney review required before launch. This document is not legal advice and is not in effect.

SMS Terms

Program: Terra Drive text messages, operated by A&A Terra Inc.

1. Opting in

• Drivers and restaurant users receive text messages only if they check the unchecked opt-in box at sign-up or in settings. Drivers see: "Text me account and delivery alerts from Terra Drive, including when a zone I picked goes live. Optional. Message frequency varies; message & data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of signing up." Restaurant users see: "Text me delivery alerts and account notices at this number. Message & data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. Consent is not a condition of service." (Driver wording is also shown in Russian and Uzbek.)
• Customers receive transactional texts only about an order they placed with a restaurant (a pay link they requested and delivery status). Each pay-link text says "Reply STOP to opt out". We never send customers marketing texts unless they separately opt in.
• Recruiting / marketing texts are sent only to people who gave prior express written consent to marketing texts from Terra Drive (for example, an opt-in form on our website). We never text purchased lists, scraped numbers, or numbers collected through other platforms.

2. What we send

Account codes (sign-in and password reset), onboarding and approval notices, background-check status updates, delivery status, payout and refund notices, and a one-time notice when a zone you picked goes live. Delivery offers are shown in the app, not by text. Other program news (for example, launches in zones you did not pick) is sent only with separate marketing consent.

3. Frequency

Message frequency varies with your activity. Message and data rates may apply.

4. Stop and help

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to stop. You will receive one confirmation and no further texts from that program.
• Reply HELP for help, or email [email protected].
• Reply START to re-subscribe.

5. Quiet hours

Marketing texts are sent only between 9:00 a.m. and 8:00 p.m. in the recipient's local time zone. Transactional messages (e.g., a status update on an active delivery) may be sent when relevant.

6. Records

We keep a record of each opt-in and opt-out with its time and phone number for at least 5 years [counsel to confirm]. [Before launch: also store the source and the wording version shown, and sync STOP replies from the SMS provider into the account — see Legal Checklist.]

7. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers.

8. Privacy

See our Privacy Policy. We do not sell or share mobile numbers or opt-in data with third parties for their marketing.

Contact: A&A Terra Inc · [email protected]

A&A Terra Inc · All legal documents